IT Support for Freight Forwarders

When your IT stops, your freight stops. Specialist managed IT support for freight forwarders, customs brokers and logistics businesses, keeping your systems secure, your staff connected and your shipments moving.

Specialist IT Support That Understands the Freight Industry

In freight forwarding, downtime isn’t just inconvenient — it can bring an entire operations desk to a standstill. When your team cannot access BoxTop, ASM Sequoia, email or critical shipment documents, customs entries can be delayed, customers left waiting and valuable revenue put at risk.

At Tech Support Squad, we understand the technology that keeps freight moving. With hands-on experience supporting freight forwarding businesses around the Heathrow freight corridor and across the UK, we provide specialist managed IT support built around the demands of import, export and customs operations. From hosted servers and freight software infrastructure to Microsoft 365, cyber security and everyday helpdesk support, we look after the technology your business depends on.

Whether you need a fully outsourced IT department, a secure hosted environment for your critical freight applications or additional expertise alongside your existing internal IT team, we provide practical, proactive support. Our focus is simple: reducing avoidable downtime, protecting your business and ensuring technology never becomes the weak link in your supply chain.

Benefits of Our Freight Forwarding IT Support

Did you know?

A single server failure can prevent an entire freight operations team from accessing shipment records, generating documentation or processing customs entries.
Backing up freight data is only half the battle. Without a tested recovery plan, restoring access to critical systems can become a lengthy and costly exercise.
You don't have to replace your internal IT team to improve resilience. Specialist external support can provide additional expertise, managed hosting and monitoring for business-critical freight applications.

Could Your Freight Business Survive a Major IT Outage? Let's talk about your current setup, identify potential weaknesses and explore how we can make your operations more resilient. Call 01494 919 877

From BoxTop to Microsoft 365, We've Got Your Freight IT Covered

Your freight management software, customs systems, servers, communications and security all need to work together. At Tech Support Squad, we provide a comprehensive managed IT service designed around the operational requirements of freight forwarders, helping your business remain productive, protected and prepared for the unexpected.

BoxTop & ASM Sequoia Infrastructure

We understand the IT environments behind specialist freight applications, including Descartes BoxTop, BoxTrax and ASM Sequoia. From server performance and workstation connectivity to remote access and technical troubleshooting, we help maintain the infrastructure these business-critical systems rely upon, liaising with software vendors where application-specific expertise is required.

Hosted Servers for Freight Forwarding

Remove the dependency on ageing office servers with professionally managed hosted infrastructure. We design, deploy and maintain secure Windows Server environments for suitable freight applications, enabling authorised staff to access their systems from different offices or remote locations. Hosting suitability is assessed against your operational requirements and software vendor specifications.

Backup & Disaster Recovery

What happens if your freight server fails tomorrow? We implement local and off-site backup strategies, monitor backup success and develop recovery procedures designed to restore access to critical applications and business data. Our focus is on helping your operations recover from hardware failure, ransomware and other unexpected disruption.

24/7 Cyber Security Monitoring

Freight forwarders handle commercially sensitive customer information, shipment documentation and financial transactions. We provide advanced endpoint protection using Huntress, enhanced email security, Microsoft 365 identity protection and access to 24/7 security monitoring services to help detect and respond to suspicious activity.

Managed IT Support & Microsoft 365

From a printer failing during a customs clearance to Outlook refusing to send an urgent shipping document, our service desk helps your staff resolve everyday technical problems. We manage workstations, Microsoft 365, networks, updates, user access and other essential systems, allowing your operations team to concentrate on moving freight rather than fixing technology.

Supporting Your Internal IT Team

Already have an internal IT manager? We’re not here to replace them. We regularly work alongside internal teams, taking responsibility for specific systems, providing additional technical expertise or managing specialist infrastructure. This creates greater resilience, reduces dependency on a single individual and gives your business additional support when it matters most.

      EXCELLENT  
   Based on 60 reviews 
    
 
 
 
   
 
 
      Posted on Google  
   
   Dan Greef 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely fantastic service, thank you James and the team for helping us out of a tight spot
  
 
     Posted on Google  
   
   Karen Orr 
 
 
 Trustindex verifies that the original source of the review is Google. I don't often post a review but today I had such amazing help from Dane that I wanted to share.  Highly professional, calm and knowledgeable - resolved my challenges quickly, even on my phone.  Very impressed.  Thank you.
  
 
     Posted on Google  
   
   Philip Witcomb 
 
 
 Trustindex verifies that the original source of the review is Google. Huge thank you to Tech Support Squad for quickly restoring access to our Microsoft 365 account when we were locked out. Professional, knowledgeable and genuinely helpful — highly recommended for any Microsoft 365 or IT support issues!
  
 
     Posted on Google  
   
   Louise Dight 
 
 
 Trustindex verifies that the original source of the review is Google. Brilliant team. Whenever we’ve needed help, they’ve responded quickly and fixed our IT problems with no fuss. Everyone we’ve spoken to has been friendly and knowledgeable. We’re really pleased to have them as our tech partners.
  
 
     Posted on Google  
   
   Laura Neville 
 
 
 Trustindex verifies that the original source of the review is Google. James and his team are an incredibly helpful, friendly group of people. They always respond quickly to any questions we have and we genuinely feel very supported by them. Nothing is too much to ask. We would highly recommend!
  
 
     Posted on Google  
   
   Julian Gibbs 
 
 
 Trustindex verifies that the original source of the review is Google. We have been delighted with the service from James and the team at 76S. Having a reliable MSP has made a significant difference in ensuring smooth operations. An excellent support option in my opinion.
  
 
     Posted on Google  
   
   Alex Hart 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic IT support! @76 Services, James and the team are always just a phone call away, whether it's for work or personal IT issues. They explain everything clearly—no confusing tech jargon—and take the time to understand exactly what needs fixing or setting up. Their friendly and efficient service makes all the difference, especially in those urgent moments when IT support is needed most. Highly recommend!
  
 
     Posted on Google  
   
   Bronwyn Coles 
 
 
 Trustindex verifies that the original source of the review is Google. James at 76Services offered swift help to my IT issue. We arranged a Teams call to sort out my issue so I could view the process through screen sharing. So helpful and efficient, highly recommended!
  
 
     Posted on Google  
   
   Take One TV UK 
 
 
 Trustindex verifies that the original source of the review is Google. Had a workstation stop working suddenly, and 76 Services provided a new machine literally first thing the next day. They got it all set up for us and even swapped out some components  for us, so everything was seamless. They also made sure to follow up to make sure the new machine was performing properly. Couldn't be happier with the service we received! Thanks James!
  
 
     Posted on Google  
   
   Sam Williams 
 
 
 Trustindex verifies that the original source of the review is Google. James and the team look after us very well. When an IT issues occurs, James always has us fixed within minutes. He even told me an issue was going to occur (and fixed it) before the problem presented itself! Would highly recommend.